Who we are
This website is operated by CV Dewi Agung Utama, trading as TropicSource, a company registered in Kupang, East Nusa Tenggara, Indonesia. In this policy, “we”, “us” and “TropicSource” refer to that company.
For privacy questions, write to sales@tropicsource.com. A postal address for formal notices is available on request while the registered office details are being finalised for publication.
What we collect
We collect only what you send us or what is needed to run the site:
- Enquiry data — name, company, country, email address, optional WhatsApp or phone number, products of interest, estimated quantity and unit, destination port or country, preferred Incoterm, packaging requirements and the text of your message.
- Technical data — IP address, browser type, requested page and timestamp, recorded in server logs for security and troubleshooting.
- Analytics data — only if you accept analytics cookies. See the Cookie Notice for details.
We do not ask for, and do not want, sensitive personal data (health, religion, political opinions) or identity documents through this website.
Why we use it
We use enquiry data to answer your request, prepare a quotation, arrange samples and, if an order follows, perform the contract. Technical data is used to keep the site available and secure. Analytics data, when consented to, is used to understand which pages are useful to buyers.
Where data protection law requires a legal basis, we rely on: your consent (analytics), our legitimate interest in responding to business enquiries and securing the site, and performance of a contract where an order is placed.
Who we share it with
We share data only with service providers that help us operate:
- an email delivery provider, to send your enquiry to our sales inbox and to send you an acknowledgement;
- a spreadsheet service used as an internal enquiry register;
- our hosting provider, which processes server logs;
- an analytics provider, only if you have accepted analytics.
We do not sell personal data. We may disclose data if required by law or to establish or defend a legal claim.
Some providers process data outside Indonesia. Where that happens, transfers rely on the provider’s contractual safeguards.
How long we keep it
Enquiry records are kept for as long as the commercial relationship is active and afterwards for the period required by Indonesian tax and commercial record-keeping rules. Server logs are kept for a short operational period. Analytics data is retained according to the settings of the analytics provider, and not longer than 24 months.
Your rights
Subject to applicable law, you may ask for access to your personal data, correction of inaccurate data, deletion, restriction of processing, or a copy in a portable format. You may also object to processing based on legitimate interest and withdraw consent for analytics at any time.
Write to sales@tropicsource.com. We answer within a reasonable period and may ask you to confirm your identity before acting on a request.
Cookies
The site uses a small amount of local storage and, if you consent, analytics cookies. The Cookie Notice explains each item, its purpose and how to refuse it.
Changes
We may update this policy when the way we work changes. The date at the top of the page shows the current version. Material changes will be announced on this page.